Shipping policy
Shipping Policy
At Aahad Hair, we aim to deliver your order quickly and safely. Please read our shipping terms carefully before placing your order.
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Processing Time
• Orders are processed within 1 business day.
• Orders placed after 6 PM or on public holidays will be processed the next business day.
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Shipping Time (UAE)
• Dubai: Same day or next day delivery
• Sharjah / Ajman: Same day or next day delivery
• Abu Dhabi / Al Ain: 1–2 business days
• Other Emirates: 1–2 business days
Delivery times may vary depending on courier delays, weather, traffic, or high-demand periods.
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International Shipping
International shipping times vary based on the destination country and local customs processing.
Customers are responsible for customs taxes, duties, or import fees (if applicable).
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Shipping Charges
• Shipping fees are calculated at checkout.
• Shipping / delivery fees are non-refundable.
• If a return is approved, the delivery charge will be deducted from the refund.
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Incorrect Address or No Response
Please ensure your delivery address is complete and correct.
We are not responsible for delays or failed deliveries caused by:
• Incorrect or incomplete addresses
• Customer not answering the phone
• Customer not available at the location
• Courier unable to reach the customer
If the package is returned to us due to customer unavailability or wrong address:
• A re-delivery fee will be charged
• No refund will be issued for used/opened items
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Order Tracking
Once your order ships, you will receive a confirmation message with tracking details or courier contact information.
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Delivery Failure
If delivery fails due to courier issues, we will support you in resolving it.
However, Aahad Hair is not responsible for delays beyond our control (weather, traffic, courier backlog, etc.).
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Damaged Packages
If your package arrives damaged, please take clear photos/videos immediately and contact us the same day.
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Lost Packages
If an order is marked as delivered by the courier but the customer claims it was not received, we will help open an investigation with the courier.
Refunds or replacements will only be provided after courier confirmation.
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Contact for Shipping Questions
Email: aahadvu1@gmail.com
